If your phone is misplaced nearby, you can try to find it using the "Sound signal" feature.
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For this you need:
— log in to your Personal account;
— activate the function by tapping the button.
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After that, you will hear a Sound signal from your smartphone where the RadarSmart application is installed, it will be played at maximum volume. You can turn it off in the same way: through your Personal account.

You can get information about the location of your Android/iOS phone in real time.
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To do this, you need to send a request to determine the location of your smartphone in your personal account. For the function to work correctly, geolocation must be enabled on your device. Otherwise, data may not be transmitted correctly.

If you lose your phone, we recommend blocking it immediately.
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For Android devices, you can do it yourself in your account easily. You need to come up with a 6-digit code and press a few buttons. After blocking, an info screen will appear with the company's contacts and information about returning.
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For iOS devices, we recommend using iCloud blocking.

If you lose your smartphone, do the following steps:
— use the geolocation function, if the phone is nearby, activate the sound signal;
— block the phone in your Personal account;
— contact the support service at help@radarsmart.eu or to chatbot and report the loss of the device.
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Thanks to the RadarSmart service, your device is more likely to be found. The information on the phone lock screen will help you to do this: contacts of our support team and your ID number.

No.
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For another person to see your location, you need to give your permission to join a circle of members via invitation.

To stop sharing your location, you must turn off the geolocation permission, in which case the location information will not be updated. Your location will not be visible to its members as soon as you leave the group.

Yes.
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The movement of participants is displayed in real time on the map in the RadarSmart application. For the function to work correctly, the Internet must be enabled on the device, access to geolocation and the application must be running in the background. If the participant's geolocation stops updating, check the Internet connection.

The invitation allows you to join a circle of participants to track each other's locations. Once you tap on the link, you can view the list of circle members and decide whether to join.

In the RadarSmart app, you can create your own "places". This is useful for knowing the location of your loved ones and whether they have reached or left their destination on time.
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You can also mark certain places as safe and unsafe. You will receive a notification if someone is in a dangerous environment, and you can help them immediately.

The user has the option to create a safe and unsafe location. On the map, the icons of dangerous places are colored red.

Notifications about movements are sent to the RadarSmart app and to the notification panel on the mobile device.

To create a place, you need to go to the places' menu. There you need to tap a plus and "Create a place".
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The next step is to:
— specify the radius of the place;
— give it a name;
— indicate whether it is a safe or unsafe zone;
— set up notifications: select people whose movements you want to know about in this zone.

To edit a place, go to the menu with places and tap on the name of the one you want to change. Then, in the upper right corner, tap on the three dots and select "Edit place". There, you can change the radius, name, and type of location (safe/unsafe) and set up notifications.

To edit a place, go to the places menu (the place icon in the upper left corner of the screen), and tap on the name of the place you want to change. You can then edit the radius, location name, change the location type (safe/unsafe) and set up alerts.

The user can receive notifications about:
— a participant joining the circle;
— a participant who has left the circle;
— a participant who has entered the place;
— a participant who left the place;
— creating a place;
— deleting a place.

You can manage notification settings in the location settings. You can customize it for each circle member.
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— go to the places menu (the place icon in the upper left corner of the screen);
— tap a place name;
— tap "next" (in the upper right corner);
— customize notifications using sliders.

Movement history is a feature that allows you to see where your loved ones were during the day. You can see their route on the map for the last 30 days in the RadarSmart app.

Also, you can view the types of activities the user has been doing: walking, running, driving, or biking. If the movement is undefined for some reason, you will see "Movement" or "Undefined movement".

You can view the movement history as follows:
— at the bottom of the screen, select the "People" section;
— select the desired user;
— tap "History".
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To view the history for a different time, tap on the date and select the desired day. Movement history shows data for the last 30 days.

Movement history analyzes data from the enabled GPS tracker and other sensors in your smartphone. It also uses data about speed, direction, and range of movement to detect walking, running, driving, or cycling.

Movement history may not be recognized due to lack of "Geolocation", "Running in the background", "Physical activity", and "Notifications" permissions in the RadarSmart app, lack of Internet connection, or GPS turned off. Check these settings.

If you have done all of the above, but the type of activity is not detected, please contact the support service at help@radarsmart.eu  
We will be happy to help you.

The movement history contains data for the last 30 days, and then it is deleted.

Your movement history can be seen only by users in your circles, for example: "Family". Other people can't view your location and your movement history without your permission.

To improve the accuracy of your movement history, you need to be sure that you have the following settings:
— GPS is enabled in the top curtain of the smartphone;
— "Geolocation", "Running in the background", "Physical activity" and "Notifications" permissions of the RadarSmart app are given;
— the Internet is on.
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If you have done all of the above, but the activity is not detected accurately, please contact the support service at help@radarsmart.eu
We will be happy to help you.

With the "Air quality map" function, you can view the Air Quality Index (AQI) anywhere in the world and understand what it means.

As you explore the map, you will see markers with air quality indicators. As you zoom out of the map, the markers are grouped together and show the average index within certain regions. When you zoom in, the markers are ungrouped and show the level of air quality in more detail.

Tapping on a marker opens additional information that shows the AQI level, wind speed, air temperature, air humidity, PM 2.5, PM 10, or OZ.

Air Quality Index (AQI) categories and their impact on human health:
Green (0 – 50) — Good: minimal effect;
Yellow (51 – 100) — Moderate: may cause minor respiratory discomfort to sensitive people;
Orange (101 – 200) — Unhealthy for sensitive groups: may cause breathing discomfort in people with lung diseases such as asthma, as well as people with heart disease, children and the elderly;
Red (201 – 300) — Unhealthy: may cause breathing discomfort with prolonged exposure, as well as discomfort in people with heart disease;
Purple (301 – 400) — Very unhealthy: may cause respiratory problems in people with prolonged exposure. The effect may be more pronounced in people with lung and heart disease;
Burgundy (401 – 500) — Hazardous: can affect even healthy people and cause serious health effects in people with lung or heart disease. Negative effects can occur even during light physical activity.

* AQI — a value used to display the level of air pollution.
** PM 2.5 — a value that indicates the level of particles of substances with a diameter of 2.5 microns and less in the air.
*** PM 10 — a value that indicates the level of particles of substances with a diameter of 2.5 microns to 10 microns in the air.
**** OZ — a value that indicates the level of ozone air pollution.

For the proper functioning of the feature, it is necessary to grant permission to define the device's location in the RadarSmart application by selecting Allow Always. If you wish to remove markers with information about the air quality level, you can return to Map Types and turn off the switcher.
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Also to start viewing the air quality level:
— log in to the RadarSmart application;
— tap the Map Types icon in the bottom right corner of the map;
— activate the Air quality map function with the slider.

When you zoom in or out of the map, we group or ungroup the markers to make it easier to view the air quality at a specific location. This process does not happen immediately, but it is enough not to zoom the map for a few seconds, after which the marker with the relevant information will appear and be active for viewing.

We receive information about air quality indicators from different measurement stations. Each of them transmits a certain set of indicators that are displayed when you tap on the marker. However, not all stations collect data on PM 2.5, PM 10, or OC, humidity, temperature, etc. That is why one of the markers can display values for all indicators, and the other — only part of them.

We display information from around the world. So, you can check air quality levels wherever you are or plan your travels using the application to avoid any polluted areas.

We take information about the level of air quality (AQI) from the sources https://waqi.info/ and https://aqicn.org/

A Circle is a group of people who can monitor each other's location and receive notifications about their movements. Each user of the service can create several circles with their own names and add members, or join an existing circle.

To create a circle, in the Family tracker, tap on the circle in the in the upper middle and select "Create a circle", name it, and invite your family to join it.

Movement history analyzes data from the enabled GPS tracker and other sensors in your smartphone. It also uses data about speed, direction, and range of movement to detect walking, running, driving, or cycling.

The administrator, i.e. the person who created the circle, can delete it. To do this, select the circle to be deleted, go to its settings, and tap "Delete circle".

To add your loved ones to the circle and see their movements, you need to send an invitation with a link from the RadarSmart mobile application. You can do this by opening the settings of the selected circle, tapping "Invite" and sharing the invitation via messenger (Viber, WhatsApp, etc.)

To join the circle, you need to follow an invitation. The invitation allows you to become a member of the circle and track each other's locations on the map. After you follow the link, you can view the list of circle participants and decide whether to join them.

You can be a member of several circles at the same time. To switch from one circle to another, you need to open the menu with a list of circles (in the middle, at the top of the map) and tap the preferred circle's name.

The SOS button is a feature that allows you to alert others quickly and easily that you are in danger. After pressing the SOS button, up to 10 pre-selected contacts from your phonebook will receive an SMS with information that you are in danger, along with your current geolocation, which will be updated within 24 hours or, if you have no internet connection, with the last available geolocation.

For the SOS Button to work correctly, it is enough to give the application access to geolocation and select a list of contacts who will receive SMS messages when the SOS button is used.
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To set geolocation, you need:
— go to mobile settings;
— find the RadarSmart application;
— open "Geolocation";
— change permission to "Always".
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To add emergency contacts, you need:
— go to the RadarSmart application;
— find the "SOS" section;
— tap "Add contacts";
— select contacts from the list.

First of all, check whether you have permission to geolocate, if not, see "How to set up SOS Button?". Also check your internet connection. If all of the above is working properly, please contact our support team: help@radarsmart.eu

It is a list of contacts who you can alert about dangerous situations. You can add up to 10 people from your contacts.

Below are the main causes of application malfunctions. Check all settings and fix the causes below, as this will solve 99% of connection and data update problems.
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Check the settings and perform troubleshooting steps on the phone of the person experiencing the problem.

Connection or location issues can occur for one of the following reasons:
— the phone is turned off or the battery charge is lower than 20%;
— the phone is in flight mode;
— the participant deleted the application;
— access to geodata for the RadarSmart application is disabled;
— the phone is located in an area where there is no or limited Internet connection;
— WiFi connection does not work properly;
— cellular operators do not always support the Internet during a phone call. In this case, our system will not be able to update your movements while you are talking on the phone.
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If you have checked everything, but difficulties still remain, please, contact the support team help@radarsmart.eu
We will be happy to help you.

To use the service on a new phone, you should log out of the account on the previous device and delete the mobile application from it. Then download the app on the new device and sign in to your account. The data is synced automatically.

For the correct operation of the family tracker on Android, you need the following:
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When installing an app, give it access to location and battery usage permission. If you have not provided them at this stage, you can enable permissions in the settings.

Location definition:
Go to device settings — Applications — RadarSmart — Permissions — Location — tap "Allow in any mode".
Using the battery:
Go to device settings — applications — RadarSmart — Power saving — tap "No restrictions".

Do not worry! You might not be able to see a circle member's location for several reasons.
This is easy to fix:
— the participant deleted the RadarSmart application;
— participant turned off the phone or the battery ran out;
— the participant has a bad connection to the Internet or there is none at all;
— participant's phone in flight mode;
— the participant's phone is connected to the VPN.
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Also, each participant should check the geolocation settings on the Android device:
Phone settings — Applications — RadarSmart — Permissions — Location — Allow in any mode.

If you are unable to uninstall the RadarSmart app on your Android device, follow these steps:
— open phone settings;
— go to the "Security" section;
— tap "Device administrator";
— uncheck the box.
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After that, you can uninstall the app as usual.

First, ensure all location services, including GPS and Internet access, are turned on on each phone.
Note: Cellular operators do not always support the Internet during a phone call. If your mobile operator does not support the Internet during it, our system will be unable to update your geolocation if you or another group member is on the phone.
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Settings for best location accuracy:
— VPN will interfere with accuracy — do not use VPN with RadarSmart app;
— permissions "Physical activity" must be enabled and "Allowed";
— "Exact location" must be enabled;
— if your phone runs out of battery or has been turned off, open the RadarSmart app again to update your account and location;
— Parental control and safety programs may prevent the application from accessing your location when necessary;
— applications that have not been opened for three days may go into "sleep mode" on phones with the Android operating system. RadarSmart in "sleep mode" will not update the participant's location. Open the app every two days to prevent it from going to sleep;
— you need to set "Always allow the use of location" to set the location. Using the "While in use" option will not allow the app to work correctly or accurately store your location;
— the "Low power" mode must be disabled. It prevents RadarSmart from updating data in the background;
— the background update of the program must be enabled.

First, ensure all location services, including GPS and Internet access, are turned on on each phone.
Settings for best location accuracy:
— VPN will interfere with accuracy: do not use VPN with RadarSmart app;
— Parental control and safety programs may prevent the application from accessing your location when necessary;
— you need to set "Always allow the use of location" to set the location. Using the "While in use" option will not allow the app to work correctly or accurately store your location;

The RadarSmart application takes care to reduce the influence on the battery charge. But despite the constant work in the background and the enabled GPS tracker, which ensure that your location is correctly detected, your phone can drain faster.
But we've optimized our app so that it has as little impact on your battery as possible.

Free:
0,00 USD

Premium:
9,99 PLN per month and 99,99 PLN per year (POL)
4,99 GBP per month and 49,99 GBP per year (GBR)
4,99 USD per month and 49,99 USD per year (USA)
3,99 EUR per month and 39,99 EUR per year (UKR)

You need to choose a plan and connect the payment method to the RadarSmart app.

This can be done in PlayMarket or AppStore. You can also contact support for help with unsubscribing.

You can pay for the service in a mobile application with Google Pay or Apple Pay.

When connecting a paid plan for the first time, the user can use the trial period without functional restrictions for 7 days. After the end of the trial period, you pay the plan in accordance with the cost of the selected Plans.

Personal account is an important component of the service. In it you can control the protection of your phone. It is automatically generated for each user after connecting the service.
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In your account you can:
— change or add your personal information;
— track your phone's location on the map in real-time;
— turn on the loud siren sound on it in case of loss;
— restore the password.
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A personal account is not used for the "Family tracker" function. All settings and tracking take place on your smartphone.

To reset the password, you need:
— go to the login page of the personal account of the RadarSmart service;
— tap "Remind password";
— enter the email address you specified during registration;
— go to email and open letters from the RadarSmart service;
— follow the link in the letter to reset the password;
— create a new password and save it.
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If you have any difficulties with recovery, our support service will help you help@radarsmart.eu

An ID number is a unique identifier that allows you to return a lost phone without disclosing personal data. You can view the ID number on the screen of the locked device or in the user's personal account.

1. Log in to your personal account https://my.radarsmart.eu/
2. Go to the "Device Management" section and press the "Enable sound signal" button;
3. Wait for the notification that the signal is on.
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Done! If your smartphone is nearby, you will hear it immediately.

If you have difficulty executing this command, ensure you have enabled the function and that the Internet is enabled on the device.If these requirements are met and the command is still unavailable, contact the support service help@radarsmart.eu
We will help you.

1. Log in to your account https://my.radarsmart.eu/
2. Go to the "Device management" section and tap the "Delete data from the device" button;
3. Confirm data deletion (because it will be impossible to restore them);
4. Wait for the notification that the data has been deleted.
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Done! No one will see your data, even if they get access to the smartphone.

The wipe data feature is only available for Android. If you have difficulty executing this command, ensure you have enabled the function and that the Internet is enabled on the device.

If all the requirements are met, and the command is still unavailable, contact the support service help@radarsmart.eu
We will help you.

Internet safety is a feature that prevents you from going to dangerous links. These links may contain viruses and hooks to obtain your private information and use it for fraudulent purposes.

Internet safety checks the security of the sites that the user wants to go to on their smartphone with the RadarSmart application installed. To do this, each link is scanned for its presence in the malicious link database, which is constantly updated. If a link is in the database, the feature will warn you and prevent you from clicking on it. This way, you will protect your personal data from intruders.

Internet safety helps you to be careful and prevents intruders from taking a chance to use your private information. This feature restricts you from going to dangerous links that contain viruses and hooks to get your data and use it for fraudulent purposes.

To activate the feature, in tap on the switch to the right of Internet Safety in the RadarSmart application.
On Android devices, it can be found in the Security section at the bottom of the smartphone screen.
On IOS devices, you can find it in the More section, which can be found by tapping on the gear icon in the upper right corner.